Loc Boss Hair Care FAQS

What is BOSSY BEAUTY SERVICES LLC?

BOSSY BEAUTY SERVICES LLC is dedicated to providing premium natural hair care products specifically designed for locs, twists, and natural hair textures with the one and only LOC BOSS HAIR CARE COLLECTION. Our products are infused with natural ingredients to nourish and elevate your hair care routine.

How can I contact customer support?

You can reach our customer support team via email at info@thelocbosscollection.com. We strive to respond to all inquiries within 48 hours.

What are shipping options and delivery times?

We offer the following shipping options:

Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days

Please note that order processing takes 2-3 business days. You will receive a notification with tracking information once your order has shipped.

Is there international shipping?

Currently, we only ship to the United States and Canada!

Can I return or exchange a product?

All sales at BOSSY BEAUTY SERVICES LLC are final. We do not offer refunds or exchanges. Please carefully review your order before making a purchase. If you receive a defective or damaged product, contact us at info@thelocbosscollection.com so we can address the issue.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at info@thelocbosscollection.com with your order number and a description of the issue. We will work to resolve the problem as quickly as possible.

What ingredients are used in your products?

Our products are crafted with natural ingredients, including rosemary and black castor oil, to provide the best care for your locs. For a full list of ingredients, please refer to the product descriptions on our website.

How do I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your order on the carrier's website. Please allow 48 hours for the tracking information to become available.

Can I change or cancel my order after it has been placed?

We process orders quickly, so once an order is placed, we cannot guarantee changes or cancellations. If you need to make a change or cancel your order, please contact us immediately at info@thelocbosscollection.com, and we will do our best to accommodate your request.

 How can I stay updated on new products and promotions?

To stay updated on our latest products, promotions, and news, sign up for our newsletter on our website and follow us on social media.